We ship worldwide, and you can find more information on shipping in the Shipping section of our website.

We have studios or warehouses in major countries and regions across Europe, North America, and Asia. We prefer to use local delivery services for local deliveries within these regions (USPS/Postnord). However, we typically use Postnord with local logistics companies or FedEx and DHL Express for full delivery services for countries requiring international logistics services. Rest assured that we always strive to use the most reliable and efficient delivery methods to ensure your order arrives promptly and in good condition.

We usually arrange delivery within 1-4 business days of receiving your order.

The estimated delivery time for your order is typically 5-15 business days, depending on your location. You can find more information on delivery in the Shipping section of our website.

Once your order is ready for shipment, we'll send you an email with a tracking number. Please note that logistics tracking codes may take 24 to 48 hours to synchronize before you can track your order.

Usually, your order should arrive at your destination within 5-15 days. However, there may be delays during sales periods and public holidays, as well as due to weather, customs clearance, or festivals.

There are several reasons why you may not see updates on your shipment's tracking information. Sometimes, the logistics company may change the tracking number or experience delays due to unforeseen circumstances such as strikes or other issues. If you encounter this situation, please contact us promptly at info@awnl.se, and we will assist you with your inquiry.

If you received a notification that your parcel has been returned, there are likely several reasons why this happened. Please double-check that your shipping address and phone number are correct. As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire at your local post office about the status of the parcel.

Every order is shipped with a complimentary gift package, ensuring your new jewelry arrives ready for any occasion.

For those seeking something extra special, we offer a premium gift packaging option for a fee. Learn More

To use a coupon code, simply copy the code and add the product to your shopping cart. Then, click on "check out" and enter the code in the "gift card or discount code" field. Finally, click "apply" and "continue shopping" to complete your order

We accept various payment methods, including Credit Cards, Debit Cards, PayPal, Klarna (Installment payments), Apple Pay, Google Pay, and Shop Pay.

Klarna payment option is currently only available for customers in Sweden. If you are in Sweden and still experiencing issues, please provide us with a screenshot or error message.

You can cancel or change your order by contacting us at info@awnl.se immediately. However, once your order is packed and shipped from our warehouse, we can't cancel or change it, and there will be no refunds.

We understand the daily struggle, and that's why we've created a video guide to help you wear your braided and chain bracelets with style and simplicity. Say goodbye to the hassle and hello to effortless elegance. Learn More

Yes, we offer customization services, including braided rope, elastic strand, and chain lobster clasp bracelet style selection, beaded stones free matching, necklace chain free matching, and engraving service for some products. For customized products, we'll charge a deposit based on the situation. Please consult our customer service or info@awnl.se for more details.

Absolutely! We've prepared a complete guide to help you resize or repair your bracelet. It's simple and convenient to do it yourself. Learn More. You can find an extra gemstone bead and elastic cord in some of our bracelet packages.

We offer a 30-day Satisfaction Guarantee, which means you can return an item for a full refund if you're not satisfied with it. For more information on our return policy, please visit Exchange & Return.

To return an order, please contact us at info@awnl.se with your order number and the reason for the return. You can find more information on our return policy in the Exchange & Return section of our website.

If you need to request a repair, please contact us at info@awnl.se, and we'll be happy to assist you. For more information on our warranty & repair, please visit our Warranty & Repair page.

Keep your silver sparkling with our video guide on removing tarnish. Plus, we include a silver polishing cloth with every order. Discover the best ways to use it and maintain the shine of your jewelry. Learn More

Treating your special meteorite and gemstone pieces with care is essential. We've put together detailed care instructions to ensure their longevity and luster. Learn More

Once we receive and inspect the returned item, we'll issue a refund. The refund will be credited to the original payment method you used to purchase within 3 - 5 working days. For more information on our refund policy, please visit our Refund Policy page.

We understand the daily struggle, and that's why we've created a video guide to help you wear your braided and chain bracelets with style and simplicity. Say goodbye to the hassle and hello to effortless elegance. Learn More

Currently, we operate exclusively online.

We take data privacy and security seriously, and we'll never share your personal information with any third parties. You can trust that your information is safe with us.